Cancellation Policy
How changes and cancellations work when you book with Stars Camp.
Because every Stars Camp trip is private and planned around your group, we keep our cancellation terms simple and transparent. The exact terms that apply to your booking, including any deposit and the deadline for free changes, are always written in your booking confirmation before you pay anything.
Changing your dates
If your plans change, contact us as early as possible on WhatsApp or by email. We will always try to move your stay or trip to new dates, subject to availability.
Cancelling a booking
- Cancellations must be sent to us in writing by email or WhatsApp.
- The refund amount depends on how close to the start date you cancel and on the terms stated in your confirmation.
- Where we have already paid costs on your behalf, such as permits, these may not be refundable.
If we need to change or cancel
Desert travel depends on weather and safety conditions. If we must change an itinerary for safety reasons, we will offer the closest possible alternative. If we cancel a trip and cannot offer a suitable alternative, we will refund the amount you paid for the services not provided.
No-shows
If you do not arrive for a confirmed trip without letting us know, the booking may be treated as cancelled under the terms in your confirmation.
Last updated: November 2026. Questions? Contact us at welcome@stars-camp.com or on WhatsApp +20 110 726 7371.