This policy explains how Stars Camp ("we", "us"), a hotel and desert tour operator in Bahariya Oasis, El Bawiti, Giza, Egypt, handles personal information when you visit stars-camp.com or contact us.

Information we collect

Information you give us: your name, email address, phone or WhatsApp number, travel dates, group size, nationality if relevant, and any details you include in a form or message.
Booking information: details needed to arrange your stay, transfers and trips, such as pickup location and dietary needs.
Technical information: basic data such as browser type, device and pages visited, collected through cookies and similar technologies.

How we use your information

To reply to your enquiries and prepare itineraries and quotes.
To arrange and deliver your hotel stay, transfers and desert trips.
To communicate with you before, during and after your trip.
To keep our website secure and improve how it works.

Sharing your information

We do not sell your personal information. We share it only when needed to deliver your trip (for example with an official authority where permits are required) or when required by law.

Third-party services

Our website uses third-party services, such as embedded review widgets for Google and Tripadvisor, web fonts and maps. These providers may process technical data under their own privacy policies. When you contact us on WhatsApp, your messages are also subject to WhatsApp's terms and privacy policy.

Cookies

We use cookies that are necessary for the website to work, and may use analytics or embedded content cookies to understand how the site is used. You can control or delete cookies in your browser settings.

How long we keep data

We keep enquiry and booking information only for as long as needed to provide our services, handle questions about your trip and meet legal or accounting obligations.

Your rights

You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you. Email us and we will respond as soon as possible.

Last updated: November 2026. Questions? Contact us at welcome@stars-camp.com or on WhatsApp +20 110 726 7371.

Privacy Policy